Refund policy
The Atomic Automaton Store Return and Refund Policy
Returns for Digital Downloads
The Atomic Automaton Store does not offer returns or exchanges for any digital product or download. All sales are final. Customers should ensure the product is right for them before purchasing.
Returns in the USA:
The Atomic Automaton Store has a standard 7-day return policy from the date of delivery. Returned goods must be unused and returned in the condition in which they were shipped. Customers are responsible for the cost of return shipping. Returns after 7 days will not be accepted. Please email info@atomic-automaton.com to schedule your return. We kindly ask for 3-5 business days upon receiving orders to process returns.
International returns:
The Atomic Automaton has a standard 7-day return policy from the date of order. Returned goods must be unused and returned in the condition in which they were shipped. Returns after 7 days will not be accepted. Buyer is responsible for the cost of shipping goods back to Atomic Automaton unless the item is damaged or defective upon arrival. Shipments rejected at customs due to customer request or refusal to pay duties are not considered to be a return. Voluntarily rejected shipments are subject to these terms.
To make a return, please email info@atomic-automaton.com and include the name or order number. Upon receiving the item in the condition in which it was shipped, we will process a full refund.
- Holiday Return Extension: For orders placed between November 24 - December 25, The Atomic Automaton Store will allow 30 days of returns eligibility, subject to these restrictions:
- Holiday orders returned in the first 30 days from purchase will be allowed a refund or store credit.
- Holiday orders returned 31-60 days after date of purchase will only be eligible for store credit. Credit will expire 1-year from date of original purchase.
- Merchandise must be unused and returned in the condition in which it was shipped.